Privacy policy

Privacy and Confidentiality Thank you for accessing the twaaq.com website (the “Site”) which is managed by Twaaq Perfumes Company. Our website respects your privacy and seeks to protect your personal data. To learn more, please read the privacy policy below. This Privacy Policy explains how we collect and use your personal data (under certain circumstances). It also mentions the procedures in place to ensure the privacy of your information. Finally, this Policy sets out the choices available to you regarding the collection, use and disclosure of personal data. By visiting the Site directly or through another site, you agree to the practices described in this policy. Data we collect: We may need to collect your information if you want to place an order to purchase a product from our website. We collect, store, and process data necessary to follow up on your purchase from our website, to secure any potential demands that may arise later, and to provide you with the services available to us. We may collect personal information including, but not limited to, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile phone number, fax number, payment details, payment card details or bank account details. We use the information you provide to enable us to process your requests and to provide you with services and information displayed on our site that you request. Furthermore, we will use the information you provide to manage your account with us and to verify the financial transactions you carry out on the Internet, audits of downloading data from the site, identifying site visitors, developing site page designs and/or content and assigning them to users. We conduct various demographic research and send useful or requested information to the user, for example information about products and services, if you do not object to us being contacted about it. Communication takes place via email to provide you with some details about other products and services if you wish, and if you prefer not to receive any promotional and marketing communications, please withdraw from this option at any time. We may give your name and address to a third party for the purpose of delivering your purchase order to you (for example, a delivery person or supplier). Our agent 2checkout manages online financial transactions. What you must do is provide accurate and not misleading information to the agent or site, and you must always update it and inform us of changes. We may be able to store details of your current order on our website but cannot retrieve them directly for security reasons. By logging into your account on the site, you can view the information and details of your purchases that you have requested or will make soon. You can also manage your address details, banking details and any newsletter you have subscribed to. You should also pledge to deal with complete confidentiality when accessing your personal data, so do not make it available to an unauthorized third party. We do not bear any responsibility resulting from the misuse of passwords unless such misuse is due to our error.     Cookies Accepting cookies is not a prerequisite for visiting the site. However, we point out that it is not possible to use the “basket” functions on the site and order any purpose without activating cookies. Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages of the site. Your browser stores these files on your computer’s hard disk. Cookies can be used to detect your Internet Protocol (IP) address, saving you time when you are on or want to visit the site. We use cookies for your convenience when browsing this website (for example to remember your identity when you want to amend your shopping cart without having to re-enter your email address) and not to obtain or use other information about you (for example for targeted marketing purposes). You can set your browser not to accept cookies, but this may limit your use of the site. Please be assured that our use of cookies does not contain any personal or private information and is free of viruses. If you want to learn more about these cookies, see http://www.allaboutcookies.org or if you know how to delete them from your browser, see http://www.allaboutcookies.org/manage-cookies/index.html. This website uses Google Analytics, which is a service provided by Google to analyze web pages. To analyze how users use the site, Google Analytics relies on cookies, which are text files placed on your computer. The information generated by the cookies about your use of this website (including your IP address) will be transmitted by Google to servers in the United States where it will be stored. Google will use this information to evaluate your use of the website, prepare reports on website activity for website operators and provide other services related to website activity and internet usage. Google may also transfer this information to a third party if required to do so by law or if a third party processes the information on Google’s behalf. Google will not associate your IP address with any other data it holds. You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note that if you do this you may not be able to benefit from the full functionality of the website. By using this site, you agree to Google using your data in the manner and for the purposes detailed above. Security We use appropriate security technologies and procedures to prevent any unauthorized or unlawful access to your information.

Data we collect

Welcome to the website twaaq.com (“location”). TWAAQ FRAGRANCES is a Kuwaiti company. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy. This Privacy Policy explains how we collect, use and(under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your choices regarding the collection, use and disclosure of your personal information. By visiting the site directly or through another site, you accept the practices described in this policy. Data protection is a matter of trust and your privacy is important to us. Therefore, we will use your name or other information related to you only in the manner described in this Privacy Policy. We will only collect information where it is necessary for us to do so, and we will collect information only if it is relevant to our dealings with you. We will keep your information only for as long as we are obliged either by law or what is appropriate for the purposes for which it was collected. You can visit the site and browse without having to provide personal details. During your visit to the site, you remain anonymous, and at no time can we identify you unless you have an account on the site and log in using your username and password.

Cookies and cookies

Accepting cookies is not a requirement for visiting the site. However, we would like to point out that using the “basket” function on the website and ordering is only possible with cookies activated. Cookies are small text files that identify your computer to our server as a unique user when you visit certain pages on the Site and are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on or wish to access the Site. We only use cookies for your convenience in using the site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not to obtain or use any other information about you (for example targeted advertising). Your browser can be set not to accept cookies, but this may limit your use of the website. Please accept our assurance that our use of cookies does not contain any personal or private details and are virus-free. If you would like more information about cookies, go to http://www.allaboutcookies.org or to learn how to remove them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html . This site uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above.

Security

We have appropriate technical and security measures in place to prevent unauthorized or illegal access, loss, destruction or damage to your information. When we collect data through the site, we collect your personal data on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption using Secure Socket Layer (SSL) encoding. While we are unable to guarantee 100% security, this makes it difficult for hackers to decrypt your details. It is highly recommended that you do not send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards regarding the collection, storage and disclosure of your information. Our security measures mean that from time to time we may require proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

Your rights

If you are concerned about your data, you have the right to request access to the personal data that we may hold or process about you. You have the right to ask us to correct any errors in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes.