{"id":15367,"date":"2024-09-08T16:34:02","date_gmt":"2024-09-08T13:34:02","guid":{"rendered":"https:\/\/twaaq.com\/sa\/?page_id=15367"},"modified":"2026-02-04T17:51:12","modified_gmt":"2026-02-04T14:51:12","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/twaaq.com\/sa\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"

Twaaq Privacy Policy<\/b><\/h1>\n

Last Updated: February 2026<\/b><\/p>\n

Twaaq Fragrances International (\u201cTwaaq,\u201d \u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit <\/span>twaaq.com<\/b> (the \u201cSite\u201d) or use our services.<\/span><\/p>\n

By using our Site or services, you consent to the practices described in this Policy. This Policy applies to users in Kuwait, GCC countries, and internationally.<\/span><\/p>\n

1. Information We Collect<\/b><\/h2>\n

We collect information necessary to provide our products and services.<\/span><\/p>\n

Personal Information You Provide<\/b><\/h3>\n

This may include:<\/span><\/p>\n

    \n
  • Name, gender, and date of birth (where provided)<\/span><\/li>\n
  • Email address, billing and delivery address<\/span><\/li>\n
  • Phone number<\/span><\/li>\n
  • Account login credentials and preferences<\/span><\/li>\n
  • Order history and customer service communications<\/span><\/li>\n<\/ul>\n

    Payment Information<\/b><\/h3>\n

    Twaaq does not store or process payment card or bank details on its servers.<\/b><\/p>\n

    All payment information is securely processed directly by our authorized payment gateway partners.<\/span><\/p>\n

    If you choose to save payment details for faster checkout, your information is <\/span>securely tokenized and stored by the payment gateway provider<\/b>, and <\/span>Twaaq cannot access or retrieve your full payment details<\/b>.<\/span><\/p>\n

    Information Collected Automatically<\/b><\/h3>\n

    When visiting our Site, we may automatically collect:<\/span><\/p>\n

      \n
    • IP address and device type<\/span><\/li>\n
    • Browser type and operating system<\/span><\/li>\n
    • Pages visited and browsing behavior<\/span><\/li>\n
    • Date, time, and session duration<\/span><\/li>\n
    • Cookies and similar tracking technologies<\/span><\/li>\n<\/ul>\n

      Third-Party Sources<\/b><\/h3>\n

      We may receive limited information from:<\/span><\/p>\n

        \n
      • Payment processors confirming payment status<\/span><\/li>\n
      • Delivery partners for fulfillment updates<\/span><\/li>\n
      • Analytics providers for website performance analysis<\/span><\/li>\n<\/ul>\n

        2. How We Use Your Information<\/b><\/h2>\n

        We use personal information to:<\/span><\/p>\n

          \n
        • Process and fulfill orders<\/span><\/li>\n
        • Deliver purchases<\/span><\/li>\n
        • Provide customer support<\/span><\/li>\n
        • Communicate order and service updates<\/span><\/li>\n
        • Improve website functionality and services<\/span><\/li>\n
        • Send marketing communications where consent is provided<\/span><\/li>\n
        • Detect fraud or misuse<\/span><\/li>\n
        • Comply with legal obligations<\/span><\/li>\n<\/ul>\n

          Legal Basis (where applicable)<\/b><\/h3>\n

          Processing may rely on:<\/span><\/p>\n

            \n
          • Contract performance (order fulfillment)<\/span><\/li>\n
          • Customer consent (marketing or optional cookies)<\/span><\/li>\n
          • Legitimate business interests (service improvement)<\/span><\/li>\n
          • Legal compliance obligations<\/span><\/li>\n<\/ul>\n

            3. Sharing Your Information<\/b><\/h2>\n

            We may share information with:<\/span><\/p>\n

              \n
            • Payment gateway providers and banks for transaction processing<\/span><\/li>\n
            • Delivery and logistics partners<\/span><\/li>\n
            • IT hosting and cloud service providers<\/span><\/li>\n
            • Analytics and website service providers<\/span><\/li>\n
            • Authorities or regulators where required by law<\/span><\/li>\n<\/ul>\n

              We <\/span>do not sell<\/b> personal information to third parties.<\/span><\/p>\n

              4. Cookies and Tracking Technologies<\/b><\/h2>\n

              We use cookies to:<\/span><\/p>\n

                \n
              • Enable website functionality and shopping cart features<\/span><\/li>\n
              • Remember preferences<\/span><\/li>\n
              • Analyze website usage and performance<\/span><\/li>\n<\/ul>\n

                Cookies do not store sensitive financial information.<\/span><\/p>\n

                Users may manage cookie preferences through browser settings.<\/span><\/p>\n

                5. International Data Transfers<\/b><\/h2>\n

                Your information may be processed outside the GCC region, including countries such as the United States, where service providers operate.<\/span><\/p>\n

                Where required, safeguards are implemented to comply with applicable data protection laws.<\/span><\/p>\n

                6. Data Retention<\/b><\/h2>\n

                We retain personal data only as long as necessary to:<\/span><\/p>\n

                  \n
                • Fulfill orders and provide services<\/span><\/li>\n
                • Maintain customer accounts<\/span><\/li>\n
                • Comply with legal and accounting obligations<\/span><\/li>\n
                • Resolve disputes and enforce agreements<\/span><\/li>\n<\/ul>\n

                  Payment card data is <\/span>not retained by Twaaq<\/b>, as it is handled solely by payment processors.<\/span><\/p>\n

                  When data is no longer required, it is securely deleted or anonymized.<\/span><\/p>\n

                  7. Your Rights<\/b><\/h2>\n

                  Depending on your jurisdiction, you may have the right to:<\/span><\/p>\n

                    \n
                  • Access personal data held about you<\/span><\/li>\n
                  • Correct inaccurate information<\/span><\/li>\n
                  • Request deletion of personal data<\/span><\/li>\n
                  • Restrict or object to certain processing<\/span><\/li>\n
                  • Withdraw marketing consent<\/span><\/li>\n
                  • Lodge complaints with relevant authorities<\/span><\/li>\n<\/ul>\n

                    Requests may be directed to:<\/span>
                    \n<\/span>info@twaaq.com<\/b><\/p>\n

                    8. Minors<\/b><\/h2>\n

                    Our services are not directed to children under 16, and we do not knowingly collect data from minors. If such data is identified, it will be deleted.<\/span><\/p>\n

                    9. Security Measures<\/b><\/h2>\n

                    We apply appropriate security measures, including:<\/span><\/p>\n

                      \n
                    • SSL encryption for online transactions<\/span><\/li>\n
                    • Secure hosting environments<\/span><\/li>\n
                    • Access control and authentication systems<\/span><\/li>\n
                    • Monitoring and security audits<\/span><\/li>\n<\/ul>\n

                      Payment information is securely handled by certified payment gateway partners using encryption and tokenization standards.<\/span><\/p>\n

                      While we strive for strong protection, no system can guarantee absolute security.<\/span><\/p>\n

                      10. Policy Updates<\/b><\/h2>\n

                      We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.<\/span><\/p>\n

                      11. Contact Us<\/b><\/h2>\n

                      For privacy-related inquiries or complaints, contact:<\/span><\/p>\n

                      Twaaq Fragrances International<\/b>
                      \n<\/b>Email: info@twaaq.com<\/span>
                      \n<\/span>Phone: +965 96665913<\/span>
                      \n<\/span>Address: Shuaikh Industrial Area, Block 1, Kuwait<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

                      Twaaq Privacy Policy Last Updated: February 2026 Twaaq Fragrances International (\u201cTwaaq,\u201d \u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d) respects your privacy and is<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15367","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/pages\/15367","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/comments?post=15367"}],"version-history":[{"count":4,"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/pages\/15367\/revisions"}],"predecessor-version":[{"id":18169,"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/pages\/15367\/revisions\/18169"}],"wp:attachment":[{"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/media?parent=15367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}