{"id":19196,"date":"2026-09-03T17:22:36","date_gmt":"2026-09-03T14:22:36","guid":{"rendered":"https:\/\/twaaq.com\/sa\/?page_id=19196"},"modified":"2026-09-05T10:03:30","modified_gmt":"2026-09-05T07:03:30","slug":"faqs","status":"publish","type":"page","link":"https:\/\/twaaq.com\/sa\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19196\" class=\"elementor elementor-19196 elementor-19191\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-a9ecdfe elementor-section-height-min-height wd-section-stretch-content elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"a9ecdfe\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-479e56b\" data-id=\"479e56b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b326a45 elementor-widget elementor-widget-heading\" data-id=\"b326a45\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-fcc3e00 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fcc3e00\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e5af60\" data-id=\"7e5af60\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-854c600 elementor-widget elementor-widget-heading\" data-id=\"854c600\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cdad84 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"0cdad84\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:right;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Welcome to the Twaaq Frequently Asked Questions page. Here you will find helpful information about our fragrances, choosing and caring for your perfume, placing an order, payment, delivery, returns, gifting and customer support.<\/p>\n<p>We have grouped the questions into clear sections to help you find the information you need. Where certain services, timings or conditions vary by country, the applicable details will be displayed during checkout or confirmed by our customer support team.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8957f9c elementor-widget elementor-widget-html\" data-id=\"8957f9c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\n\/* ===== Twaaq FAQ accordion ===== *\/\n.twaaq-faq .elementor-accordion{border:0;}\n.twaaq-faq .elementor-accordion .elementor-accordion-item{\n  border:0!important;\n  background:#F5F5F5;\n  border-radius:4px;\n  margin-bottom:14px;\n  overflow:hidden;\n}\n.twaaq-faq .elementor-accordion .elementor-tab-title{\n  padding:20px 26px;\n  border:0!important;\n  background:#F5F5F5;\n  transition:background .2s ease;\n}\n.twaaq-faq .elementor-accordion .elementor-tab-title a{\n  font-size:24px;\n  font-weight:700;\n  line-height:1.35;\n  color:#141414;\n  text-decoration:none;\n}\n.twaaq-faq .elementor-accordion .elementor-tab-title .elementor-accordion-icon{\n  font-size:14px;\n  color:#141414;\n}\n.twaaq-faq .elementor-accordion .elementor-tab-content{\n  border:0!important;\n  background:#F5F5F5;\n  padding:0 26px 26px;\n}\n\n\/* inner Q&A blocks *\/\n.twaaq-faq .twaaq-qa{padding-top:6px;}\n.twaaq-faq .twaaq-qa + .twaaq-qa{\n  margin-top:22px;\n  padding-top:22px;\n  border-top:1px solid rgba(0,0,0,.07);\n}\n.twaaq-faq .twaaq-q{\n  margin:0 0 8px;\n  font-size:18px;\n  font-weight:700;\n  line-height:1.4;\n  color:#A9855C;\n}\n.twaaq-faq .twaaq-a,\n.twaaq-faq .twaaq-a p,\n.twaaq-faq .twaaq-a li{\n  font-size:16px;\n  line-height:1.85;\n  color:#3A3A3A;\n}\n.twaaq-faq .twaaq-a p{margin:0 0 10px;}\n.twaaq-faq .twaaq-a p:last-child{margin-bottom:0;}\n.twaaq-faq .twaaq-a ul{margin:0 0 10px;padding-inline-start:22px;}\n.twaaq-faq .twaaq-a li{margin-bottom:6px;}\n.twaaq-faq .twaaq-a a{color:#A9855C;text-decoration:underline;}\n.twaaq-faq .twaaq-a strong{color:#141414;}\n\n\/* RTL *\/\n.twaaq-faq-rtl .elementor-accordion .elementor-tab-title,\n.twaaq-faq-rtl .elementor-accordion .elementor-tab-content{direction:rtl;text-align:right;}\n\n@media (max-width:767px){\n  .twaaq-faq .elementor-accordion .elementor-tab-title{padding:16px 18px;}\n  .twaaq-faq .elementor-accordion .elementor-tab-title a{font-size:19px;}\n  .twaaq-faq .elementor-accordion .elementor-tab-content{padding:0 18px 20px;}\n  .twaaq-faq .twaaq-q{font-size:16.5px;}\n  .twaaq-faq .twaaq-a,.twaaq-faq .twaaq-a p,.twaaq-faq .twaaq-a li{font-size:15px;}\n}\n<\/style>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5deb0f8 twaaq-faq elementor-widget elementor-widget-accordion\" data-id=\"5deb0f8\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9841\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-9841\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">General<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9841\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-9841\"><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Are Twaaq products available online and in stores?<\/h4><div class=\"twaaq-a\"><p>Yes. Twaaq offers fragrance and gifting products both online and through its retail stores. Product availability may vary depending on the country, the individual store, the website and the promotional period.<\/p><p><strong>Online shopping<\/strong><br \/>Twaaq currently serves customers online in Kuwait, Saudi Arabia, the United Arab Emirates, Oman, Qatar and Bahrain.<\/p><p><strong>Our stores \u2014 Kuwait<\/strong><\/p><ul><li><a href=\"https:\/\/maps.app.goo.gl\/RkzP2vTMVx87ntF58\" target=\"_blank\" rel=\"noopener\">The Walk \u2013 Ardiya, opposite Jaber Al Ahmad Stadium<\/a><\/li><li><a href=\"https:\/\/maps.app.goo.gl\/hveQGPWokjhuHPWB7\" target=\"_blank\" rel=\"noopener\">The Avenues Mall \u2013 Phase 4, The Arcades<\/a><\/li><li><a href=\"https:\/\/maps.app.goo.gl\/WnPgxjQ9MrfGoUq48\" target=\"_blank\" rel=\"noopener\">360 Mall \u2013 New Extension, Mezzanine Level<\/a><\/li><li><a href=\"https:\/\/maps.app.goo.gl\/fU11jEZnnUNLviqX9\" target=\"_blank\" rel=\"noopener\">Marina Mall<\/a><\/li><li><a href=\"https:\/\/maps.app.goo.gl\/xaDzP73M7qmkjEaA6\" target=\"_blank\" rel=\"noopener\">Souq Al Mubarakiya \u2013 Souq Al Gharabli<\/a><\/li><\/ul><p><strong>United Arab Emirates<\/strong><\/p><ul><li><a href=\"https:\/\/maps.app.goo.gl\/SAKPrGyht8LVwz9q8\" target=\"_blank\" rel=\"noopener\">The Dubai Mall \u2013 District Area, Cinema Parking P3, Ground Floor, opposite Chalhoub Caf\u00e9<\/a><\/li><li>WhatsApp: <a href=\"https:\/\/api.whatsapp.com\/send?phone=971503182189\" target=\"_blank\" rel=\"noopener\">+971 50 318 2189<\/a> \u00a0|\u00a0 Phone: 04 570 9299 \/ 04 570 9313<\/li><\/ul><p><strong>Bahrain<\/strong><\/p><ul><li><a href=\"https:\/\/maps.app.goo.gl\/pKUuN1Lt7imJcEFQ6\" target=\"_blank\" rel=\"noopener\">The Avenues Mall \u2013 Phase 2, Gate 5, next to the Ice Rink<\/a><\/li><li>WhatsApp: <a href=\"https:\/\/api.whatsapp.com\/send?phone=97333359982\" target=\"_blank\" rel=\"noopener\">+973 3335 9982<\/a><\/li><\/ul><p>Please note that the range available online may differ from the range available in each store.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Are Twaaq fragrances suitable for gifting?<\/h4><div class=\"twaaq-a\"><p>Yes. Fragrance is a timeless and sophisticated choice for any occasion, from personal milestones to executive gifting. For a thoughtful touch, choose a scent that matches the recipient\u2019s favourite profile \u2014 such as fresh, floral, woody, amber or oriental notes.<\/p><p>To complete your gift, simply select our signature gift packaging and add a personal message during checkout.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9842\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-9842\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Fragrances and Product Selection<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9842\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-9842\"><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How do I choose the right fragrance for myself?<\/h4><div class=\"twaaq-a\"><p>Start by considering the scents you already enjoy and the occasions for which you plan to wear the fragrance. Fresh and citrus notes tend to feel lighter, while woody, amber and oriental compositions often feel warmer and richer. Product descriptions and fragrance-note information can help you narrow your selection.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">What do top, heart and base notes mean?<\/h4><div class=\"twaaq-a\"><p>Top notes are the first aromas you notice after applying a fragrance. Heart notes develop as the opening softens and form the main character of the scent. Base notes emerge more gradually and provide depth, warmth and lasting character.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Why does a perfume smell different on different people?<\/h4><div class=\"twaaq-a\"><p>A fragrance can develop differently depending on skin temperature, moisture, natural skin oils, environment and the products applied to the skin. This means the same perfume may smell slightly warmer, fresher, sweeter or softer from one person to another.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Are fragrance descriptions an exact indication of how a perfume will smell?<\/h4><div class=\"twaaq-a\"><p>Fragrance descriptions and note lists are intended to guide your selection, but scent perception is personal. The way a fragrance develops may also vary depending on skin, climate and application.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9843\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-9843\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Perfume Use, Storage and Shelf Life<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9843\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-9843\"><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How can I make my fragrance last longer?<\/h4><div class=\"twaaq-a\"><p>Apply fragrance to clean, moisturised skin and focus on pulse points. Avoid rubbing the wrists together, as this may affect how the fragrance develops. Longevity can vary according to fragrance composition, application, climate and skin type.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How should I store my perfume?<\/h4><div class=\"twaaq-a\"><p>Store perfume upright in a cool, dry place away from direct sunlight, heat and strong temperature changes. Keeping the bottle in its original box or inside a closed cabinet helps protect it from light and environmental exposure. We recommend a stable storage temperature not exceeding 22\u00b0C.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How should I use and store perfume in a hot climate?<\/h4><div class=\"twaaq-a\"><p>Avoid leaving perfume in a parked vehicle, beside a window or in any place exposed to prolonged heat. Store it indoors in a stable, shaded environment at a temperature not exceeding 22\u00b0C. When wearing fragrance in hot weather, begin with a moderate amount, as heat may influence projection and development.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How long does perfume last after opening?<\/h4><div class=\"twaaq-a\"><p>Once opened, most perfumes remain usable for approximately 3 to 5 years, although we recommend using them within 2 to 3 years for optimal quality. Scent, colour or performance may change gradually over time. Shelf life depends on the ingredients, the concentration and how the bottle is stored.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Can perfume change colour over time?<\/h4><div class=\"twaaq-a\"><p>Some fragrances may change slightly in colour due to age, light, heat or interaction between ingredients. A minor colour change does not necessarily mean the fragrance is unsuitable for use, but a significant change in smell, appearance or performance should be assessed carefully.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Can I spray perfume on clothing?<\/h4><div class=\"twaaq-a\"><p>Perfume may be applied to some fabrics, but certain ingredients can mark delicate, light-coloured or speciality materials. Test from a suitable distance on an inconspicuous area first, or apply the fragrance directly to the skin.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9844\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-9844\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Orders and Order Confirmation<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9844\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-9844\"><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How will I know that my order has been confirmed?<\/h4><div class=\"twaaq-a\"><p>An order is confirmed once payment has been successfully processed and Twaaq has issued an order confirmation. The confirmation may be sent by email, text message, WhatsApp or another approved communication channel. You can also confirm the status of your order at any time by contacting Customer Support on <a href=\"tel:0096596665913\">+965 96665913<\/a>.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Does submitting an order mean it has been accepted?<\/h4><div class=\"twaaq-a\"><p>No. Orders placed through Twaaq.com are subject to acceptance by Twaaq. Your order is considered confirmed only after successful payment processing and the issuance of an order confirmation.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Can Twaaq cancel an order?<\/h4><div class=\"twaaq-a\"><p>Twaaq may cancel an order because of product unavailability, payment issues, suspected fraud, misuse of a promotion or another valid operational or legal reason. If a cancelled order has already been paid, any applicable refund will be processed in accordance with the approved refund procedure.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">What happens if there is a pricing error?<\/h4><div class=\"twaaq-a\"><p>If a product or order is affected by a pricing error, our team will contact you to explain the correct price and confirm whether you would like to proceed with the order or cancel it. Where an order is cancelled, any applicable refund will be issued in accordance with the approved refund procedure.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Can I amend or cancel my order after placing it?<\/h4><div class=\"twaaq-a\"><p>Yes. To amend or cancel an order, please contact Customer Support on WhatsApp <a href=\"https:\/\/api.whatsapp.com\/send?phone=96596665913\" target=\"_blank\" rel=\"noopener\">+965 96665913<\/a>.<\/p><ul><li><strong>Orders within Kuwait:<\/strong> changes are possible before the order leaves for delivery.<\/li><li><strong>Orders outside Kuwait:<\/strong> changes are possible before the order is shipped.<\/li><\/ul><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">What should I do if I do not receive an order confirmation?<\/h4><div class=\"twaaq-a\"><p>First check your email spam or junk folder and confirm that the contact details entered during checkout were correct. If payment was deducted but no confirmation was received, contact Customer Support on <a href=\"tel:0096596665913\">+965 96665913<\/a> and provide the relevant payment and order information.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9845\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-9845\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Payments<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9845\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-9845\"><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Which payment methods are accepted?<\/h4><div class=\"twaaq-a\"><p>We offer a range of secure payment options at checkout:<\/p><ul><li><strong>Cards and digital wallets:<\/strong> KNET, credit and debit cards, and Apple Pay<\/li><li><strong>Buy Now, Pay Later:<\/strong> Tabby (UAE and Saudi Arabia) and Tamara (Saudi Arabia)<\/li><\/ul><p><em>Please note: the payment options available to you may vary depending on your location, device, order total and checkout provider.<\/em><\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">What should I do if my payment fails?<\/h4><div class=\"twaaq-a\"><p>Check that your payment details are correct and that your chosen payment method is authorised for the transaction. You may try another available payment method or contact your bank or payment provider. If the problem continues, contact Twaaq Customer Support on <a href=\"tel:0096596665913\">+965 96665913<\/a>.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Is it safe to pay on Twaaq.com?<\/h4><div class=\"twaaq-a\"><p>Yes. All transactions are processed securely through trusted, encrypted payment gateways. For your security, we recommend keeping your account details private and never sharing your passwords or OTP verification codes with anyone.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9846\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-9846\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Shipping and Delivery<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9846\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-9846\"><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Where does Twaaq deliver?<\/h4><div class=\"twaaq-a\"><p>Twaaq delivers across the GCC \u2014 Kuwait, Saudi Arabia, the United Arab Emirates, Qatar, Oman and Bahrain \u2014 as well as to selected international destinations.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How long does delivery take?<\/h4><div class=\"twaaq-a\"><p>Delivery times are estimates and may vary according to the destination, order-processing requirements, courier capacity, customs clearance, public holidays and other logistics conditions.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How much does shipping cost?<\/h4><div class=\"twaaq-a\"><p>Delivery within Kuwait is free. For all other destinations, shipping charges depend on the destination, order value, delivery method and any active free-shipping offer. The applicable charge is always shown during checkout before you submit your order.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Which shipping companies does Twaaq use?<\/h4><div class=\"twaaq-a\"><p>Twaaq works with different delivery partners depending on the destination and the service required. Deliveries across the GCC are handled by <strong>Aramex<\/strong> and <strong>PostaPlus<\/strong>.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Can I track my order?<\/h4><div class=\"twaaq-a\"><p>Yes. Once your order has been dispatched, you can obtain your tracking number by contacting Customer Support on <a href=\"tel:0096596665913\">+965 96665913<\/a>. Tracking may also be provided by the delivery partner through a link or status message.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">What happens if no one is available to receive the order?<\/h4><div class=\"twaaq-a\"><p>The shipment is returned to our warehouse and rescheduled. The delivery partner notifies Twaaq Customer Support, who will contact you to agree a new delivery time.<\/p><p>If you would like the shipment delivered to a different address, we will reschedule the delivery as agreed with you \u2014 with no additional charge.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9847\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-9847\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">International Orders and Customs<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9847\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-9847\"><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Does Twaaq ship internationally?<\/h4><div class=\"twaaq-a\"><p>Yes. Twaaq ships to Oman, Qatar, Saudi Arabia, the United Arab Emirates and Bahrain, as well as to selected international destinations.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Will I need to pay customs duties or taxes?<\/h4><div class=\"twaaq-a\"><p>International shipments may be subject to customs duties, import taxes or local charges imposed by the destination country. Unless otherwise stated or required by law, these amounts are payable by the customer and are not set or controlled by Twaaq.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Are customs charges included in the price shown at checkout?<\/h4><div class=\"twaaq-a\"><p>Customs duties and destination-country taxes are not included in the website price or the shipping charge.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">What happens if I refuse to pay customs charges?<\/h4><div class=\"twaaq-a\"><p>Refusing to pay applicable customs duties or taxes may result in the shipment being held, returned or disposed of by the carrier or the local authorities. Where a shipment is returned for this reason, any applicable refund will be assessed in accordance with our returns and refunds procedure.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9848\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-9848\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Returns, Refunds and Damaged Products<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9848\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-9848\"><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Can I return a fragrance?<\/h4><div class=\"twaaq-a\"><p>You may request a return within 14 days of delivery, subject to the applicable return conditions. The product must be unused, unopened and in its original packaging, together with any items or accessories supplied with it.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How do I request a return?<\/h4><div class=\"twaaq-a\"><p>Please contact Twaaq Customer Support on <a href=\"tel:0096596665913\">+965 96665913<\/a> or by email at <a href=\"mailto:info@twaaq.com\">info@twaaq.com<\/a>, and provide your order information and the reason for the request.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">What should I do if my order arrives damaged or defective?<\/h4><div class=\"twaaq-a\"><p>Contact Twaaq as soon as possible and keep the product, the packaging and all delivery materials. Our Customer Support team will review the case and handle it according to its type. Once the issue has been reviewed and approved, Twaaq will arrange a replacement or a refund and will cover the return-shipping cost for confirmed damaged or defective products.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How will I receive my refund?<\/h4><div class=\"twaaq-a\"><p>Approved refunds are issued through the original payment method. The time taken for the amount to reach you depends on the regulations of the central bank in each country, as well as your bank or payment provider.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Are shipping fees refundable?<\/h4><div class=\"twaaq-a\"><p>Shipping fees may not be refundable, unless the product was damaged or defective, Twaaq made an error, or a refund of the shipping fee is required by law.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Does Twaaq offer exchanges?<\/h4><div class=\"twaaq-a\"><p>Exchange requests are handled in accordance with our Returns and Exchange Policy. Please contact Customer Support on <a href=\"tel:0096596665913\">+965 96665913<\/a> to review the eligibility of your product and the applicable conditions.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9849\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-9849\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Promotions, Limited Editions and Pre-Orders<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9849\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-9849\"><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How do Twaaq promotions work?<\/h4><div class=\"twaaq-a\"><p>Promotional offers may be subject to specific dates, products, countries, order values or usage conditions. The terms shown with each promotion apply to that offer. Misuse or abuse of a promotion may result in cancellation of the order.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-98410\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-98410\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Corporate Gifting, Wholesale and Bulk Orders<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-98410\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-98410\"><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Does Twaaq offer corporate gifting?<\/h4><div class=\"twaaq-a\"><p>Yes. Twaaq provides corporate gifting solutions for organisations, events and special occasions, and a dedicated account specialist is available to assist you. Product selection, quantities, packaging, personalisation, lead times and pricing may be governed by a separate quotation or commercial agreement.<\/p><p>For enquiries, please contact Customer Support on <a href=\"tel:0096596665913\">+965 96665913<\/a> or email <a href=\"mailto:info@twaaq.com\">info@twaaq.com<\/a>.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Does Twaaq accept wholesale or bulk orders?<\/h4><div class=\"twaaq-a\"><p>Yes. Wholesale and bulk-order enquiries are handled separately from standard retail orders. Please contact Customer Support and your enquiry will be directed to our Sales Department, who will provide full details. Prices, minimum quantities, payment terms, delivery conditions and return rights may be governed by separate commercial terms.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Can corporate gifts be personalised?<\/h4><div class=\"twaaq-a\"><p>Yes. Personalisation is available according to the requirements of your company or organisation, and may include special packaging, messages, branding or a tailored product selection. Minimum quantities are set by Twaaq and are confirmed with you by our account specialist.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-98411\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-98411\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Privacy and Customer Support<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-98411\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-98411\"><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How does Twaaq use my personal information?<\/h4><div class=\"twaaq-a\"><p>Twaaq\u2019s use of customer personal data is governed by its Privacy Policy and Cookie Policy. Please review those policies for information about data collection, use, storage, cookies and your applicable rights.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">Does Twaaq store my payment-card information?<\/h4><div class=\"twaaq-a\"><p>All payments are processed through certified, encrypted payment gateways. For details of how payment data is handled, please refer to our Privacy Policy or contact Customer Support.<\/p><\/div><\/div><div class=\"twaaq-qa\" dir=\"ltr\" style=\"text-align: left;\"><h4 class=\"twaaq-q\">How can I contact Twaaq Customer Support?<\/h4><div class=\"twaaq-a\"><ul><li><strong>Email:<\/strong> <a href=\"mailto:info@twaaq.com\">info@twaaq.com<\/a><\/li><li><strong>Customer Support:<\/strong> <a href=\"tel:0096596665913\">+965 96665913<\/a><\/li><li><strong>Working hours:<\/strong> 9:00 AM \u2013 11:00 PM, every day of the week<\/li><li><strong>Contact form:<\/strong> <a href=\"https:\/\/twaaq.com\/kw\/%d8%aa%d9%88%d8%a7%d8%b5%d9%84-%d9%85%d8%b9%d8%a7%d9%86%d8%a7\/\" target=\"_blank\" rel=\"noopener\">Contact us<\/a><\/li><\/ul><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"General\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Are Twaaq products available online and in stores?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Yes. Twaaq offers fragrance and gifting products both online and through its retail stores. Product availability may vary depending on the country, the individual store, the website and the promotional period.<\\\/p><p><strong>Online shopping<\\\/strong><br \\\/>Twaaq currently serves customers online in Kuwait, Saudi Arabia, the United Arab Emirates, Oman, Qatar and Bahrain.<\\\/p><p><strong>Our stores \\u2014 Kuwait<\\\/strong><\\\/p><ul><li><a href=\\\"https:\\\/\\\/maps.app.goo.gl\\\/RkzP2vTMVx87ntF58\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">The Walk \\u2013 Ardiya, opposite Jaber Al Ahmad Stadium<\\\/a><\\\/li><li><a href=\\\"https:\\\/\\\/maps.app.goo.gl\\\/hveQGPWokjhuHPWB7\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">The Avenues Mall \\u2013 Phase 4, The Arcades<\\\/a><\\\/li><li><a href=\\\"https:\\\/\\\/maps.app.goo.gl\\\/WnPgxjQ9MrfGoUq48\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">360 Mall \\u2013 New Extension, Mezzanine Level<\\\/a><\\\/li><li><a href=\\\"https:\\\/\\\/maps.app.goo.gl\\\/fU11jEZnnUNLviqX9\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Marina Mall<\\\/a><\\\/li><li><a href=\\\"https:\\\/\\\/maps.app.goo.gl\\\/xaDzP73M7qmkjEaA6\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Souq Al Mubarakiya \\u2013 Souq Al Gharabli<\\\/a><\\\/li><\\\/ul><p><strong>United Arab Emirates<\\\/strong><\\\/p><ul><li><a href=\\\"https:\\\/\\\/maps.app.goo.gl\\\/SAKPrGyht8LVwz9q8\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">The Dubai Mall \\u2013 District Area, Cinema Parking P3, Ground Floor, opposite Chalhoub Caf\\u00e9<\\\/a><\\\/li><li>WhatsApp: <a href=\\\"https:\\\/\\\/api.whatsapp.com\\\/send?phone=971503182189\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">+971 50 318 2189<\\\/a> \\u00a0|\\u00a0 Phone: 04 570 9299 \\\/ 04 570 9313<\\\/li><\\\/ul><p><strong>Bahrain<\\\/strong><\\\/p><ul><li><a href=\\\"https:\\\/\\\/maps.app.goo.gl\\\/pKUuN1Lt7imJcEFQ6\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">The Avenues Mall \\u2013 Phase 2, Gate 5, next to the Ice Rink<\\\/a><\\\/li><li>WhatsApp: <a href=\\\"https:\\\/\\\/api.whatsapp.com\\\/send?phone=97333359982\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">+973 3335 9982<\\\/a><\\\/li><\\\/ul><p>Please note that the range available online may differ from the range available in each store.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Are Twaaq fragrances suitable for gifting?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Yes. Fragrance is a timeless and sophisticated choice for any occasion, from personal milestones to executive gifting. For a thoughtful touch, choose a scent that matches the recipient\\u2019s favourite profile \\u2014 such as fresh, floral, woody, amber or oriental notes.<\\\/p><p>To complete your gift, simply select our signature gift packaging and add a personal message during checkout.<\\\/p><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Fragrances and Product Selection\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How do I choose the right fragrance for myself?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Start by considering the scents you already enjoy and the occasions for which you plan to wear the fragrance. Fresh and citrus notes tend to feel lighter, while woody, amber and oriental compositions often feel warmer and richer. Product descriptions and fragrance-note information can help you narrow your selection.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">What do top, heart and base notes mean?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Top notes are the first aromas you notice after applying a fragrance. Heart notes develop as the opening softens and form the main character of the scent. Base notes emerge more gradually and provide depth, warmth and lasting character.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Why does a perfume smell different on different people?<\\\/h4><div class=\\\"twaaq-a\\\"><p>A fragrance can develop differently depending on skin temperature, moisture, natural skin oils, environment and the products applied to the skin. This means the same perfume may smell slightly warmer, fresher, sweeter or softer from one person to another.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Are fragrance descriptions an exact indication of how a perfume will smell?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Fragrance descriptions and note lists are intended to guide your selection, but scent perception is personal. The way a fragrance develops may also vary depending on skin, climate and application.<\\\/p><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Perfume Use, Storage and Shelf Life\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How can I make my fragrance last longer?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Apply fragrance to clean, moisturised skin and focus on pulse points. Avoid rubbing the wrists together, as this may affect how the fragrance develops. Longevity can vary according to fragrance composition, application, climate and skin type.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How should I store my perfume?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Store perfume upright in a cool, dry place away from direct sunlight, heat and strong temperature changes. Keeping the bottle in its original box or inside a closed cabinet helps protect it from light and environmental exposure. We recommend a stable storage temperature not exceeding 22\\u00b0C.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How should I use and store perfume in a hot climate?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Avoid leaving perfume in a parked vehicle, beside a window or in any place exposed to prolonged heat. Store it indoors in a stable, shaded environment at a temperature not exceeding 22\\u00b0C. When wearing fragrance in hot weather, begin with a moderate amount, as heat may influence projection and development.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How long does perfume last after opening?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Once opened, most perfumes remain usable for approximately 3 to 5 years, although we recommend using them within 2 to 3 years for optimal quality. Scent, colour or performance may change gradually over time. Shelf life depends on the ingredients, the concentration and how the bottle is stored.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Can perfume change colour over time?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Some fragrances may change slightly in colour due to age, light, heat or interaction between ingredients. A minor colour change does not necessarily mean the fragrance is unsuitable for use, but a significant change in smell, appearance or performance should be assessed carefully.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Can I spray perfume on clothing?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Perfume may be applied to some fabrics, but certain ingredients can mark delicate, light-coloured or speciality materials. Test from a suitable distance on an inconspicuous area first, or apply the fragrance directly to the skin.<\\\/p><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Orders and Order Confirmation\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How will I know that my order has been confirmed?<\\\/h4><div class=\\\"twaaq-a\\\"><p>An order is confirmed once payment has been successfully processed and Twaaq has issued an order confirmation. The confirmation may be sent by email, text message, WhatsApp or another approved communication channel. You can also confirm the status of your order at any time by contacting Customer Support on <a href=\\\"tel:0096596665913\\\">+965 96665913<\\\/a>.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Does submitting an order mean it has been accepted?<\\\/h4><div class=\\\"twaaq-a\\\"><p>No. Orders placed through Twaaq.com are subject to acceptance by Twaaq. Your order is considered confirmed only after successful payment processing and the issuance of an order confirmation.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Can Twaaq cancel an order?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Twaaq may cancel an order because of product unavailability, payment issues, suspected fraud, misuse of a promotion or another valid operational or legal reason. If a cancelled order has already been paid, any applicable refund will be processed in accordance with the approved refund procedure.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">What happens if there is a pricing error?<\\\/h4><div class=\\\"twaaq-a\\\"><p>If a product or order is affected by a pricing error, our team will contact you to explain the correct price and confirm whether you would like to proceed with the order or cancel it. Where an order is cancelled, any applicable refund will be issued in accordance with the approved refund procedure.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Can I amend or cancel my order after placing it?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Yes. To amend or cancel an order, please contact Customer Support on WhatsApp <a href=\\\"https:\\\/\\\/api.whatsapp.com\\\/send?phone=96596665913\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">+965 96665913<\\\/a>.<\\\/p><ul><li><strong>Orders within Kuwait:<\\\/strong> changes are possible before the order leaves for delivery.<\\\/li><li><strong>Orders outside Kuwait:<\\\/strong> changes are possible before the order is shipped.<\\\/li><\\\/ul><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">What should I do if I do not receive an order confirmation?<\\\/h4><div class=\\\"twaaq-a\\\"><p>First check your email spam or junk folder and confirm that the contact details entered during checkout were correct. If payment was deducted but no confirmation was received, contact Customer Support on <a href=\\\"tel:0096596665913\\\">+965 96665913<\\\/a> and provide the relevant payment and order information.<\\\/p><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Payments\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Which payment methods are accepted?<\\\/h4><div class=\\\"twaaq-a\\\"><p>We offer a range of secure payment options at checkout:<\\\/p><ul><li><strong>Cards and digital wallets:<\\\/strong> KNET, credit and debit cards, and Apple Pay<\\\/li><li><strong>Buy Now, Pay Later:<\\\/strong> Tabby (UAE and Saudi Arabia) and Tamara (Saudi Arabia)<\\\/li><\\\/ul><p><em>Please note: the payment options available to you may vary depending on your location, device, order total and checkout provider.<\\\/em><\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">What should I do if my payment fails?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Check that your payment details are correct and that your chosen payment method is authorised for the transaction. You may try another available payment method or contact your bank or payment provider. If the problem continues, contact Twaaq Customer Support on <a href=\\\"tel:0096596665913\\\">+965 96665913<\\\/a>.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Is it safe to pay on Twaaq.com?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Yes. All transactions are processed securely through trusted, encrypted payment gateways. For your security, we recommend keeping your account details private and never sharing your passwords or OTP verification codes with anyone.<\\\/p><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Shipping and Delivery\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Where does Twaaq deliver?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Twaaq delivers across the GCC \\u2014 Kuwait, Saudi Arabia, the United Arab Emirates, Qatar, Oman and Bahrain \\u2014 as well as to selected international destinations.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How long does delivery take?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Delivery times are estimates and may vary according to the destination, order-processing requirements, courier capacity, customs clearance, public holidays and other logistics conditions.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How much does shipping cost?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Delivery within Kuwait is free. For all other destinations, shipping charges depend on the destination, order value, delivery method and any active free-shipping offer. The applicable charge is always shown during checkout before you submit your order.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Which shipping companies does Twaaq use?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Twaaq works with different delivery partners depending on the destination and the service required. Deliveries across the GCC are handled by <strong>Aramex<\\\/strong> and <strong>PostaPlus<\\\/strong>.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Can I track my order?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Yes. Once your order has been dispatched, you can obtain your tracking number by contacting Customer Support on <a href=\\\"tel:0096596665913\\\">+965 96665913<\\\/a>. Tracking may also be provided by the delivery partner through a link or status message.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">What happens if no one is available to receive the order?<\\\/h4><div class=\\\"twaaq-a\\\"><p>The shipment is returned to our warehouse and rescheduled. The delivery partner notifies Twaaq Customer Support, who will contact you to agree a new delivery time.<\\\/p><p>If you would like the shipment delivered to a different address, we will reschedule the delivery as agreed with you \\u2014 with no additional charge.<\\\/p><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"International Orders and Customs\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Does Twaaq ship internationally?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Yes. Twaaq ships to Oman, Qatar, Saudi Arabia, the United Arab Emirates and Bahrain, as well as to selected international destinations.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Will I need to pay customs duties or taxes?<\\\/h4><div class=\\\"twaaq-a\\\"><p>International shipments may be subject to customs duties, import taxes or local charges imposed by the destination country. Unless otherwise stated or required by law, these amounts are payable by the customer and are not set or controlled by Twaaq.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Are customs charges included in the price shown at checkout?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Customs duties and destination-country taxes are not included in the website price or the shipping charge.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">What happens if I refuse to pay customs charges?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Refusing to pay applicable customs duties or taxes may result in the shipment being held, returned or disposed of by the carrier or the local authorities. Where a shipment is returned for this reason, any applicable refund will be assessed in accordance with our returns and refunds procedure.<\\\/p><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Returns, Refunds and Damaged Products\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Can I return a fragrance?<\\\/h4><div class=\\\"twaaq-a\\\"><p>You may request a return within 14 days of delivery, subject to the applicable return conditions. The product must be unused, unopened and in its original packaging, together with any items or accessories supplied with it.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How do I request a return?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Please contact Twaaq Customer Support on <a href=\\\"tel:0096596665913\\\">+965 96665913<\\\/a> or by email at <a href=\\\"mailto:info@twaaq.com\\\">info@twaaq.com<\\\/a>, and provide your order information and the reason for the request.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">What should I do if my order arrives damaged or defective?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Contact Twaaq as soon as possible and keep the product, the packaging and all delivery materials. Our Customer Support team will review the case and handle it according to its type. Once the issue has been reviewed and approved, Twaaq will arrange a replacement or a refund and will cover the return-shipping cost for confirmed damaged or defective products.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How will I receive my refund?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Approved refunds are issued through the original payment method. The time taken for the amount to reach you depends on the regulations of the central bank in each country, as well as your bank or payment provider.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Are shipping fees refundable?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Shipping fees may not be refundable, unless the product was damaged or defective, Twaaq made an error, or a refund of the shipping fee is required by law.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Does Twaaq offer exchanges?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Exchange requests are handled in accordance with our Returns and Exchange Policy. Please contact Customer Support on <a href=\\\"tel:0096596665913\\\">+965 96665913<\\\/a> to review the eligibility of your product and the applicable conditions.<\\\/p><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Promotions, Limited Editions and Pre-Orders\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How do Twaaq promotions work?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Promotional offers may be subject to specific dates, products, countries, order values or usage conditions. The terms shown with each promotion apply to that offer. Misuse or abuse of a promotion may result in cancellation of the order.<\\\/p><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Corporate Gifting, Wholesale and Bulk Orders\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Does Twaaq offer corporate gifting?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Yes. Twaaq provides corporate gifting solutions for organisations, events and special occasions, and a dedicated account specialist is available to assist you. Product selection, quantities, packaging, personalisation, lead times and pricing may be governed by a separate quotation or commercial agreement.<\\\/p><p>For enquiries, please contact Customer Support on <a href=\\\"tel:0096596665913\\\">+965 96665913<\\\/a> or email <a href=\\\"mailto:info@twaaq.com\\\">info@twaaq.com<\\\/a>.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Does Twaaq accept wholesale or bulk orders?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Yes. Wholesale and bulk-order enquiries are handled separately from standard retail orders. Please contact Customer Support and your enquiry will be directed to our Sales Department, who will provide full details. Prices, minimum quantities, payment terms, delivery conditions and return rights may be governed by separate commercial terms.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Can corporate gifts be personalised?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Yes. Personalisation is available according to the requirements of your company or organisation, and may include special packaging, messages, branding or a tailored product selection. Minimum quantities are set by Twaaq and are confirmed with you by our account specialist.<\\\/p><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Privacy and Customer Support\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How does Twaaq use my personal information?<\\\/h4><div class=\\\"twaaq-a\\\"><p>Twaaq\\u2019s use of customer personal data is governed by its Privacy Policy and Cookie Policy. Please review those policies for information about data collection, use, storage, cookies and your applicable rights.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">Does Twaaq store my payment-card information?<\\\/h4><div class=\\\"twaaq-a\\\"><p>All payments are processed through certified, encrypted payment gateways. For details of how payment data is handled, please refer to our Privacy Policy or contact Customer Support.<\\\/p><\\\/div><\\\/div><div class=\\\"twaaq-qa\\\" dir=\\\"ltr\\\" style=\\\"text-align: left;\\\"><h4 class=\\\"twaaq-q\\\">How can I contact Twaaq Customer Support?<\\\/h4><div class=\\\"twaaq-a\\\"><ul><li><strong>Email:<\\\/strong> <a href=\\\"mailto:info@twaaq.com\\\">info@twaaq.com<\\\/a><\\\/li><li><strong>Customer Support:<\\\/strong> <a href=\\\"tel:0096596665913\\\">+965 96665913<\\\/a><\\\/li><li><strong>Working hours:<\\\/strong> 9:00 AM \\u2013 11:00 PM, every day of the week<\\\/li><li><strong>Contact form:<\\\/strong> <a href=\\\"https:\\\/\\\/twaaq.com\\\/kw\\\/%d8%aa%d9%88%d8%a7%d8%b5%d9%84-%d9%85%d8%b9%d8%a7%d9%86%d8%a7\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Contact us<\\\/a><\\\/li><\\\/ul><\\\/div><\\\/div>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Welcome to the Twaaq Frequently Asked Questions page. Here you will find helpful information about our fragrances,<\/p>\n","protected":false},"author":7889,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19196","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/pages\/19196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/users\/7889"}],"replies":[{"embeddable":true,"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/comments?post=19196"}],"version-history":[{"count":7,"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/pages\/19196\/revisions"}],"predecessor-version":[{"id":19206,"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/pages\/19196\/revisions\/19206"}],"wp:attachment":[{"href":"https:\/\/twaaq.com\/sa\/en\/wp-json\/wp\/v2\/media?parent=19196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}